Mastering the Art of Management

Written by
Alyssa Lefever
Sisu - Alyssa Lefever
  • Article
  • HR & Finance
  • 03 min. reading

As a manager, you have all the keys to help your team reach the top. In management, success is not just a destination; it is a journey. So what does being a good manager actually entail? In this article, we will explore the qualities, strategies, and best practices that can elevate your managerial skills and create a harmonious work environment.


What Makes a Good Manager?

A good manager is like the conductor of an orchestra, harmonising diverse talents into a melodious symphony. Effective managers possess a blend of leadership, communication, and problem-solving skills. They are approachable, empathetic, and inspirational, driving their teams towards greatness.

To be a great manager, you must wear multiple hats: mentor, mediator, motivator. Your team should feel comfortable approaching you with ideas, concerns, or feedback. This fosters an open communication culture.


Qualities of a good manager

What are the key capacities every manager should have in order to excel?

1. Empathy – building strong connections

Empathy is not just a buzzword; it's the cornerstone of effective management. Here's how you can develop and apply this critical skill:

meeting-two people


How: To truly understand the needs and emotions of your team, start by listening. Make an effort to put yourself in their shoes, seeing things from their perspective. This not only builds trust but also strengthens relationships.

Example: Imagine a team member is struggling with a heavy workload. Instead of simply assigning more tasks, empathetic management involves having an open conversation to understand their challenges and potentially adjusting their workload or providing support.


2. Adaptability – thriving in a dynamic world

Adaptability is non-negotiable in business. Here's how you can embrace change, stay flexible, and lead by example:

meeting-group of people

→ How: Keep a growth mindset. Be open to new ideas, technologies, and strategies. Encourage your team to adapt as well. Lead by example when it comes to embracing change.

→ Example: If your industry is adopting new technologies, be proactive in learning and implementing them. Show your team that you are not afraid of change and that you are all in this together.


3. Clear communication – the backbone of success

Clear communication is the glue that holds your team together and ensures everyone is on the same page:


meeting-group of people

→ How: Practise transparent and open communication. Clearly define roles, responsibilities, and expectations. Encourage your team to ask questions and seek clarification when needed. Regularly provide feedback, both positive and constructive.

→ Example: When delegating tasks, make sure the instructions are crystal clear. Use tools like written guidelines or one-on-one meetings to ensure everyone understands their roles and the project's objectives.


4. Problem-solving – navigating challenges with grace

Managers are often called upon to be problem solvers. Here's how you can hone your skills in this area:


people solving problems

→ How: Approach challenges with a solutions-oriented mindset. Break complex problems into manageable parts. Collaborate with your team to brainstorm solutions. Don't be afraid to seek input from others.

→ Example: If your team faces a sudden budget cut, instead of panicking, gather your team for a brainstorming session. Encourage everyone to contribute ideas for cost-saving measures or alternative funding sources. Together, you can find creative solutions.


Best practices and things to avoid

Best practices

  • Set clear expectations: Define roles, responsibilities, and goals clearly to avoid confusion.
  • Lead by example: Be the role model your team needs. Your actions speak louder than words.
  • Encourage innovation: Foster an environment where creativity and innovation thrive.
  • Recognise achievements: Acknowledge and reward hard work. Appreciation goes a long way.


best practices


Things to avoid

  • Micromanaging: Trust your team to do their job. Micromanaging stifles creativity and demotivates people.
  • Ignoring issues: Don't sweep problems under the rug. Address issues promptly and professionally.
  • Playing favourites: Treat all team members equally. Favouritism erodes trust and morale.
  • Lack of feedback: Don't withhold feedback, whether positive or negative. It's essential for growth.


things to avoid



Learning continuously

As you continue your journey towards becoming an exceptional manager, remember that the path to success is paved with dedication and continuous learning.

If you're seeking an organisation that embodies these principles, consider joining us at Strand. We share a commitment to open communication and a positive, cohesive atmosphere that empowers our teams to excel.